Improving customer outcomes with AI

Today we meet the award-winning Scopus AI team, who combined trusted Scopus content with generative AI technology to change the way academic research is conducted, forever. Could we perhaps, inadvertently, have also uncovered the precise roles necessary for any team to succeed? Let’s meet those involved and find out...

"I had the privilege of leading the design for Scopus AI, where I helped shape our product strategy and vision. Working on the Generative AI experience for Scopus brought exciting challenges that energized our team and built great momentum. My focus was on turning this innovative technology into an engaging and intuitive experience that helps users explore topics and find literature. Our success is thanks to our diverse, mission-driven team, all committed to making a positive impact. It’s incredibly rewarding to hear our users praise Scopus AI for helping them speed up their research. I’m excited about what’s next and how we can continue to help researchers accelerate science."

“Bringing Scopus AI to life has been an exciting and rewarding experience. Our curiosity drove us to dive deep into user research insights, embracing users’ challenges with empathy and committing ourselves to designing meaningful solutions. The team’s dedication, creativity and strong collaboration fuelled a dynamic product development process, swiftly transforming our vision and ideas into powerful research tools. With supportive and nourishing leadership, we had the freedom to focus on what matters most to our users, delivering intuitive solutions that revolutionise the way they work. Together, we are paving the way for innovative academic research, helping researchers become more creative, productive and impactful. Our growth mindset and empathetic teamwork will continue to guide us as we evolve the product to meet the changing needs and expectations of the academic community, driving impactful innovation.”

“I saw it as my role to create an atmosphere of collaboration where people come together to deliver things at a speed unparalleled by any other team. The team felt safe in taking risks as they knew they always had my support. People tell me that it was my highly collaborative approach which helped us deploy Scopus AI to our customers in such a short time. I worked side by side with my team to deliver on commitments, while participating in the wider Scopus.com conversations - helping on legacy and knowledge discovery platform migration without losing focus on any part in the process.”

“My team and I were responsible for building the back-end of Scopus AI, which required engineering creativity to integrate leading-edge technology into a mature product. We ensured the back-end was built in a lean and modular way so the teams could act fast and collaborate on the components, enabling quick iterations on generative AI features. At the same time, we focused on operational maturity and skilfully managed critical incidents, ensuring service quality was not impacted by glitches in the underlying infrastructure. The magic ingredient behind our success was the team's seamless collaboration, trust and adaptability, which enabled us to iterate rapidly and solve problems efficiently across functions. I hope that my collaborative attitude and drive to deliver optimal solutions for customers were critical to developing Scopus AI in record time with high service quality. As a result, our customers now enjoy a more efficient, reliable and innovative experience, with new AI features that enhance productivity.”

"Driving the product vision for Scopus AI has been an incredible journey - one that's changed my perspective on how to build great products. Over the past few years, I've had the privilege of leading an exceptional team of designers, engineers, data scientists and analysts - all united by a passion for empowering academics and researchers. We didn't just set out to create a product - we aimed to change how research is conducted. This required an intensive focus on users' needs, a willingness to embrace experimentation and the agility to harness a rapidly evolving world of large language models. The result is a product that users love and is changing how we think about interdisciplinary research. As a product manager, Scopus AI is a great example of what's possible when you have a clear vision of what a good outcome looks like, are empowered to push boundaries and get to collaborate with some of the best minds in the industry. This is just the beginning of how we believe AI will transform academic research, and we can't wait to show you what's next."