top Innovations at RELX
Helping our customers change the world
PART Four
At RELX, our innovations enable our customers to make better decisions, get better results and be more productive.
This story is part four of our innovation series at RELX.
Catch up on the other parts below.
1Advancing the rule of law and enabling transparency of voting laws
The LexisNexis Rule of Law Foundation is helping to advance the rule of law around the world. The Foundation enables leading entities from the legal, judicial, academic, NGO (Nongovernmental Organizations) and other sectors to support and implement projects that address one or more of the four rule of law components: equal treatment under the law, transparency of the law, access to legal remedy, and independent judiciaries.
The LexisNexis Rule of Law Foundation has been working hard to help, creating an analytical tool that is now freely available to the public, as well as to lawyers, legislators, scholars and students, nonprofit organizations, and electoral candidates and their parties.
The result is the LexisNexis U.S. Voting Laws & Legislation Center, a massive database which users can tap for information on what is happening in a specific state or to seek out details of new and proposed laws that would affect key national questions, such as how and when early voting can take place. Users can search some 20,000 existing federal and state voting laws and monitor the progress (or lack of progress) of amendments to these rules.
“We wanted to shine a spotlight on U.S. voting laws to enable transparency for all,” said Mike Walsh, CEO of LexisNexis Legal & Professional. To advance the rule of law, he argues, means “strengthening equality under the law, transparency of law, independent judiciaries, and accessible legal remedy.”
To monitor potential problems, to preserve access to the ballot of every qualified voter and to seek remedies under the law in response to any abuses requires keeping up to date on the minutiae of what are the election laws at any given time, in every jurisdiction in the country. One of the biggest research challenges is the fact that laws affecting the conduct of an election can be found almost anywhere in the vast array of statutes and regulations, from a state’s constitution and its amendments to the criminal code.
Since legislators are debating new laws and proposing amendments at a rapid rate, the tool also updates what is happening in nearly real time. To help users grasp the trends, LexisNexis researchers and developers have added a summary of news headlines related to electoral law on the landing page. Users can search by theme or issue, as well as by keyword.
2Using technology to provide insights at industry events in real time
Digital event technology continued to transform the way Exhibitions’ (RX) customers connect and do business by enabling them to create and capture more value. Emperia is RX’s badge scanning mobile app that enables exhibitors to capture and qualify leads.
“Gone are the days of business card collecting and bulky brochures on stands” said Chief Digital Product Officer Gaby Appleton. “With Emperia, exhibitors can quickly scan the QR code on a visitor’s badge and select the correct sales brochure to share digitally. They can view their leads instantly in the app, add notes, and rate the highest quality leads.”
In 2023, 60 percent of exhibitors used Emperia at events where it was available and at RX’s ISC West and Interphex 2023 shows adoption rates reached 100 percent.
RX collects and uses behavioral data to help its customers make better decisions. Exhibitor Dashboard gives them the data and insights they need to get the most from their show investment. It shows customers, in real time, how many visitors are viewing their directory profile and engaging with their brand and products, online and on their stand. It gives them a running total of leads collected, detailing contact details, attributes and interests.
Exhibitor Dashboard also highlights how much of their profile they have completed and generates actionable insights to help them become more successful at their next show. In 2023, Exhibitor Dashboard was made available to over 29,000 exhibitors at 104 RX events, of which 33 percent used the tool.
3Delivering technology to drive improvements in patient outcomes and reduce costs
When Cone Health Cancer Center deployed Elsevier’s ClinicalPath, an evidence-based oncology pathways clinical decision support tool, as part of their clinical workflow, they embarked on a journey that would improve patient outcomes at lower cost.
The cancer center is part of Cone Health’s private, not-for-profit integrated healthcare network in North Carolina. It prides itself on providing state-of-the-art treatments and interventions for a variety of cancers in a compassionate community-hospital setting and recognizes the importance of supporting its clinicians with the tools needed to make consistent, well-informed decisions for high-quality care.
To measure whether ClinicalPath could help reduce care variation, Cone Health Cancer Center looked at costs and outcomes for more than 6,700 patients treated between 2017 and 2022. The research team documented patient survival rates at three, six and 12 months, as well as the variable direct costs of care for the patients in the study. The group also measured the contribution margin, or the amount of revenue available after both variable and fixed costs of care were covered by recouped payments.
When researchers looked at care costs they found that the use of ClinicalPath increased the overall cost of care for patients. The higher direct variable costs were due to the drugs or other treatments recommended by the care pathway. However, the same evidence-based guidelines present in the pathway also influence reimbursement by providing reasoning around treatment decisions. On average, contribution margin increased by 74 percent when oncologists used ClinicalPath to guide treatment. The recouped payments meant that cases guided by ClinicalPath were more profitable for the cancer center.
“Even though we were providing more care at a higher cost, we were seeing higher reimbursements to cover those costs,” said Dr. Monica Schmidt, Executive Director of Health Economics and Health Equity Analytics, Cone Health Cancer Center. Timothy Finnegan, MD Chief of Oncology, Cone Health Cancer Center agreed, saying, “Using ClinicalPath and collaborating with Elsevier has been a positive experience for both clinicians and patients. Patient-centric focus is of utmost importance.”
4Breaking barriers in medical education with Complete HeartX
In early 2024, Elsevier, which is part of RELX, launched its next 3D model, Complete HeartX exclusively for Apple Vision Pro. Designed to take advantage of the unique capabilities of Apple Vision Pro, Complete HeartX seamlessly merges the digital and physical world. By being able to explore the heart in stunning detail, users can bridge the gap between theory and practice.
Complete HeartX combines detailed 3D models, animations, images, videos, educational scenes and clinical simulations to make learning about the heart engaging and informative. The app is based on Elsevier’s evidence-based content including Complete Anatomy, Osmosis and Gray’s Anatomy and has been created by Elsevier’s experts in anatomy and 3D modeling.
“Traditional education tools often lack interactivity and fall short in engaging learners, which can be especially problematic when studying something as complicated as the heart,” said Jan Herzhoff, President of Elsevier Health. “Complete HeartX creates an entirely new experience to clinical learning and combines it with our evidenced-based content so learners can discover cardiac health in a novel way.”
Showing students these differences, especially in a 3D form, makes them far more effective in real-world scenarios. Complete Anatomy is part of a suite of products that support Elsevier’s strategy to embed inclusive design in product development.
5Unlocking value and opportunity for insurers with AI
Property insurers had been experiencing significant claims losses due to a rise in catastrophic events and increasing costs of repairing damages. These claims losses have outpaced the rise in insurance premiums, which have impacted consumers across the country.
LexisNexis Total Property Understanding provides US home insurance companies with a comprehensive solution to better manage and identify risk. Core to the solution is LexisNexis Flyreel, an AI-driven property survey solution that guides consumers, who are home and business owners, through their own property assessments and puts the tools in their hands to capture their assets and the details of their properties.
LexisNexis Risk Solutions aggregates significant intelligence on a property’s building characteristics, claims history and ownership. It supplements this with aerial imagery, which helps it better understand a property’s footprint and condition, particularly the roof condition, which is often an area of large claims losses.
Total Property Understanding is an end-to-end AI powered workflow that enables insurance companies to select the properties they should invest time and resources into inspecting. It captures data on these properties at scale with an artificial intelligence assistant that provides the insured individual(s) with step-by-step instructions through a friendly and intuitive user experience, guiding them through a process of capturing video and imagery of their property for underwriting analysis. The AI amplifies the abilities of the underwriters by automatically flagging risks as well as potential hazards in their inspections, enabling them to act on this data more efficiently at scale.
“The US property insurance market has seen record underwriting losses in recent years, and the need to capture and analyze ground-level data to understand, segment and manage risk has never been greater,” said Cole Winans, Vice President and General Manager of Home Insurance at LexisNexis Risk Solutions. “By using the best of today’s technology, our AI-driven solution unlocks new opportunities for property insurers to deliver world-class experiences to policyholders while acting as a force multiplier, enabling underwriters to capture more comprehensive data while acting on that data more efficiently than before.”
LexisNexis Risk Solutions has developed proprietary computer vision models that automatically detect over 200 property attributes to improve the underwriting process and risk management altogether. The mobile AI assistant guides home and commercial owners through comprehensive scans of the property with advanced computer vision capabilities. The AI automatically identifies materials, condition, risks and hazards. It even has the capability of servicing risk and recall information for appliances and equipment that often cause losses like hot water heaters and refrigerators, washing machines, as well as recalled circuit breakers that can lead to deadly fires. On the exterior, it identifies trees that pose a risk to the roof, analyses the condition of shingles to determine whether they are curling and could lead to a leak.
The property owner’s experience when using the mobile AI assistant is simple and intuitive, with a 94 percent homeowner satisfaction rate and above 70 percent completion for customers who are adopting our best practices. While it is not a market requirement, LexisNexis Risk Solutions also took the initiative to develop its own proprietary and patented method for face blurring in case individuals and children appear on the footage.
RELX is a global provider of information-based analytics and decision tools for professional and business customers.
We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive.
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