Decisions powered by trust
Four customers share how they use RELX's solutions to deliver real-world outcomes
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
How crypto.com increased fraud capture rates by 26%
Crypto.com is one of the world’s largest cryptocurrency platforms, with more than 140m users across more than 100 jurisdictions. With a mission to accelerate global cryptocurrency adoption, the company provides a secure and reliable platform to buy, sell and use digital assets with confidence. Crypto.com is also the industry leader in regulatory compliance, security and privacy, with more than a hundred licences, certifications, registration and regulatory approvals globally. As the business has scaled, growing its user base by 180% and trading volumes by more than 950% between 2022 and 2025, maintaining the highest standards of security, privacy and regulatory compliance has remained paramount. Crypto.com supports the exchange of Bitcoin, Ethereum and 400+ cryptocurrencies (cryptocurrencies available vary by jurisdiction).
The global landscape in the crypto industry has changed significantly. Third party fraud and chargebacks used to be the main concerns. Today, scams which are often sophisticated and fast moving pose the biggest threats. As Crypto.com’s platform grew, so did the volume and complexity of the attacks, from AI generated identities to social engineering tactics. While users expect a seamless experience, they also expect the platform to be secure. Crypto.com operate in a space where trust is crucial and can be quickly undermined.
Crypto.com needed a fraud-prevention solution that could keep pace with its growth and progress toward expanding their global offering to include stocks, banking services, credit cards and payment cards, without compromising customer experience.
Crypto.com deployed ThreatMetrix to optimise fraud detection and increase operation efficiencies by automating onboarding and transaction workflows. ThreatMetrix utilises real-time digital identity and behavioural intelligence from one of the largest cross-industry data networks in the world. This enables Crypto.com to proactively stop fraudulent activities before they impact their platform.
With rapid growth and ambitious expansion plans in an industry where instant transactions play an integral role in customer conversion and satisfaction, Crypto.com benefits from ThreatMetrix’s ability to easily configure to fit Crypto.com’s specific speed and volume requirements. The solution also delivers the responsiveness demanded by a dynamic threat environment defined by AI-enabled fraud, bots, scams and social engineering. ThreatMetrix offers the advantages of contributory, cross-industry digital identity, device and behavioural intelligence combined with AI-powered models and analytics which help Crypto.com automate decisions and avoid fraud upfront.
By implementing LexisNexis ThreatMetrix, Crypto.com significantly boosted its fraud prevention capabilities across the customer journey, helping them automate decisioning, streamline onboarding and maintain high standards of compliance and user experience.
Crypto.com saw a 26% lift in fraud capture rates, a 15% reduction in fraud losses tied to chargebacks, and a 20% reduction in time spent on manual reviews and investigations. Return on investment was achieved in the first six months.
26%
Crypto.com saw a 26% lift in fraud capture rates
"ThreatMetrix helps us raise our fraud capture rates and streamline trusted user experiences so we can stay focused on scaling our platform and expanding our global business."
Deyan Tsvetkov
Senior Vice President, Risk Management, Crypto.com
About ThreatMetrix
LexisNexis ThreatMetrix, powered by the Digital Identity Network, is a global, cross-industry risk intelligence network that analyses billions of transactions annually. By linking devices, locations, behaviours and other digital credentials in real time, ThreatMetrix helps organisations accurately differentiate between genuine customers and malicious actors, from a consumer’s first contact and throughout their entire digital journey.
How nursing students at St. Johns River State College (SJR State) and Georgia Southern University (GSU) achieved smarter learning through personalised, dynamic and advanced nursing education
In 2025, St. Johns River State College (SJR State) and Georgia Southern University (GSU) pioneered the use of Sherpath AI, Elsevier’s artificial intelligence-powered learning platform, and investigated its potential for advancing undergraduate nursing education. The platform leverages responsible generative AI and Elsevier’s evidence-based content to deliver personalised, dynamic support for both educators and students.
For Dr Vanessa Roth, Foundations Instructor at SJR State, ensuring exam integrity and fostering critical thinking were top priorities. She faced a significant challenge: test questions were circulating online.
“I can memorise a test question after seeing it once,” she said. “If I can do that, students can too. It doesn’t help them when they go on to harder classes. It’s not helping them build the skills they need.”
Sherpath AI transformed Dr Roth’s approach to assessment. The platform enabled her to rapidly generate multiple versions of exams, saving her valuable time in the process.“I was able to write four different versions of the regular chapter exams, and then one final, within a month,” she explained. She wanted to write new questions herself, but the time required to build and validate exams from scratch was daunting. “Without Sherpath AI, I never would have slept,” she laughed.
Unlike generic AI tools, Sherpath AI is built on Elsevier’s vast library of verified nursing education content and includes features like Osmosis videos, source citations, and alternative ways to explain difficult concepts. Dr Roth continued,
"It’s tied to my book, so I know the content is accurate."
This not only protected test integrity but also saved considerable time, allowing Dr. Roth to focus on grading and curriculum development. Sherpath AI’s adaptive capabilities meant that exam questions could be refined based on student feedback, continually improving their relevance and effectiveness.
The impact extended beyond SJR State. At Georgia Southern University, Sherpath AI was introduced in two undergraduate nursing courses, reaching over 140 students. Usage data revealed that students engaged with Sherpath AI most intensively during exam periods, with weekly queries ranging from 46 to 670 per course. Notably, students began using Sherpath AI for subjects beyond those where it was formally introduced, including pharmacology, obstetrics, and pediatrics. This cross-disciplinary adoption highlighted the platform’s intuitive design and broad relevance.
A survey of a sample of students at GSU underscored Sherpath AI’s positive influence on student learning at that institution. Over 70% of respondents reported that Sherpath AI “inspires me to learn new things,” while over 60% said it “makes them feel more empowered” and “more involved with their studying.” Additionally, over 65% indicated that Sherpath AI “improved their performance,” “gave them control over their studies,” and “enhanced their learning effectiveness.”
Dr Roth’s experience reflects the transformative potential of Sherpath AI: “I love it. I absolutely love it. It made it so much easier for me to be able to do my job a lot faster and more efficiently, because I knew that the questions were good.”
By combining world-class educational content with advanced AI technology, Sherpath AI helps educators safeguard exam integrity, nurture critical thinking, and empower students to take charge of their learning.
73,000+
Sherpath AI was used by over 73,000 nursing students in the US in 2025
"I love it. I absolutely love it. It’s been a lifesaver, honestly."
Dr Vanessa Roth
Foundations Instructor, St. Johns River State College
About Sherpath AI
Sherpath AI is an adaptive digital learning, conversational AI solution designed to enhance nursing education through personalised learning paths. Integrated within Sherpath, it introduces an interactive feature that allows students to ask questions in natural language and receive evidence-based answers drawn exclusively from Elsevier’s trusted content. Already used by over 73,000 students (nearly 15% of all nursing students) and 6,000 instructors in the US, the tool has helped answer more than 7m enquiries in 2025. This real-time, AI-powered interaction deepens understanding, reinforces key concepts, and creates a more engaging and efficient learning experience for nursing and health education students.
How Rupp Pfalzgraf, a full-service law firm, increased its average caseload per attorney by 10%
Rupp Pfalzgraf is a full-service law firm based in Buffalo, New York. Founded in 2000 by three entrepreneurial attorneys, the firm has grown into a forward-thinking practice serving a broad range of clients. Known for its innovation, Rupp Pfalzgraf continuously adopts cutting-edge legal technology to deliver high-quality services with a client-first focus. The firm has always prioritised innovation, leveraging technology to enhance service delivery and maintain a competitive edge.
Legal research, one of the most time consuming aspects of practice, posed a bottleneck – especially when managing high-volume or complex matters. The leadership team recognised the need for AI-powered tools to streamline workflows, improve accuracy, and enable attorneys to respond more efficiently.
In 2023, the firm adopted Lexis+ AI to optimise its research and drafting workflows. Unlike other AI tools, Lexis+ AI met Rupp Pfalzgraf’s high standards for data security and reliability. The firm was particularly drawn to the ability to delete user inputs, which aligned with internal values and privacy policies.
The adoption process was structured and seamless, beginning with pilot programmes for a select group of attorneys and eventually expanding across the firm. The results were transformative. Attorneys now complete complex legal research in a fraction of the time, with significantly improved accuracy and confidence. For example, tasks such as drafting third-party insurance coverage opinions that previously took up to nine hours now take just two and a half hours.
The impact of Lexis+ AI extended to litigation preparation, oral arguments, motions drafting and workplace investigations. Attorneys have reported completing federal court motions in one-quarter of the original time. The ability to extract, summarise and compare information quickly has enhanced both strategic planning and client communication.
Notably, Lexis+ AI has also helped attorneys branch into new practice areas with confidence. In one instance, a lawyer unfamiliar with vaccine waiver laws for school districts was able to deliver accurate results and win the case – something previously outside their scope.
Rupp Pfalzgraf has embraced Lexis+ AI not just as a tool, but as a catalyst for cultural change and future growth. The firm now trains paralegals and clerks to leverage AI in meaningful ways, expanding capacity across roles.
10%
Rupp Pfalzgraf increased its average caseload per attorney by 10% since adopting Lexis+ AI.
"Lexis+ AI has revolutionised how we work. We’re more efficient, more competitive, and more prepared than ever. This isn’t just a tool for today – it’s a foundation for the future."
R. Anthony Rupp III
Founding Partner
About Lexis+ with Protégé (formerly called Lexis+ AI)
Lexis+ AI is a generative AI solution designed to transform legal work. It enables conversational legal research, insightful summarisation, intelligent legal drafting, and document upload and analysis capabilities. Answers are grounded in LexisNexis proprietary legal content and enhanced by Shepard’s Knowledge Graph, ensuring reliability and completeness. Lexis+ AI is backed by world-class encryption and data privacy technology.
How The Quality Group (TQG), a leading sports nutrition and dietary supplements holding company, increased visitor footfall at FIBO, the world-leading business and consumer event for fitness, wellness and health.
Home to the powerhouse brands ESN and More Nutrition, German-based The Quality Group (TQG), is a leading sports nutrition and dietary supplements holding company with annual sales of more than €800m in 2024.
In 2024, after several years of prioritising e-commerce and hosting its own branded events, TQG decided it was the right moment to return to FIBO. From the outset, the company made it clear that a standard booth would not meet its brand ambitions. The group was looking for something unique.
FIBO delivered with one of the show’s most electrifying consumer activations in its 40 years – an immersive ‘event within an event’ concept combining the brand freedom and impact of ESN and More Nutrition’s own events with the global reach and diverse audience FIBO provides.
The vision came to life in the form of a self-contained 8,000 square metre TQG hall within FIBO, complete with its own entrances, staging, sampling areas, athlete and influencer meet ups, and interactive fitness challenges. The scale of the activation required close collaboration between the FIBO and TQG teams, from operations and logistics to digital communications. Crowd management tools were deployed in partnership with the venue to ensure visitor flow and safety, while a dedicated landing page on fibo.com and coordinated social media campaigns extended engagement beyond the show floor.
So successful was the partnership, that TQG returned in 2025 with an even larger footprint of more than 9,000 sq m. The expanded concept introduced new elements: a targeted business-to-business programme for retailers, content-driven formats to educate consumers, activations across additional sports disciplines such as Mixed Martial Arts, and entertainment zones including a silent disco. ESN also took the role of headline sponsor for the first FIBO Bodybuilding Championship, further reinforcing its leadership in the sector.
At FIBO 2025, nine out of ten attendees visited the TQG hall. The partnership not only showcased TQG’s brands but also created a powerful ripple effect – driving visibility, engagement, and impact across the entire event.
140,724
Over four days at FIBO 2025, 140,724 visitors passed through the TQG hall, underlining the extraordinary reach and appeal of the activation.
"Bringing this project to life means far more than delivering an event – it is about living our values in every detail, uniting visions from across the company, and creating something greater than the sum of its parts.
Above all, it is our way of honouring our communities, listening to and fulfilling their needs, reminding us why we do what we do and how powerful it can be when people come together with a shared purpose."
Hannah Kloft
Head of Event & Sponsoring, The Quality Group
About FIBO
FIBO is the world-leading business and consumer event for fitness, wellness and health, taking place each year in Cologne, Germany. The 2025 event in April connected 992 exhibitors and partners with 154,890 business professionals and fitness fans, setting new records for the event’s 40th anniversary year. In October 2025, FIBO extended its brand into Saudi Arabia with the debut of FIBO Arabia in Riyadh.
